22ji Privacy Policy

1. Introduction

Welcome to 22ji. We are committed to protecting the privacy and personal information of everyone who uses our online gaming platform. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep it secure when you access our platform from the Philippines or anywhere you may be.

By creating an account or using any of our services — including slots, live casino, sports betting, eBingo, and online poker — you agree to the terms outlined in this policy. If you have questions or concerns, please reach out to us using the contact information at the end of this page.

This policy applies to all users who interact with 22ji, including visitors to our website, registered members, and VIP players. We encourage you to read through this document carefully so you understand your rights and how we handle your data.

2. Information We Collect

We collect personal data in a few different ways — directly from you when you register or use our platform, automatically through your device and browser, and from third parties where necessary for verification or compliance.

Information you provide directly:

• Full name and date of birth
• Email address and mobile number
• Home address (city, province, country)
• Government-issued ID and selfie photos submitted for KYC/identity verification
• Preferred payment method details (e.g., GCash account reference, Maya, or bank account details for withdrawals and deposits in PHP)
• Username and account preferences

Information collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and time spent on the platform
• Session data including login timestamps and game history
• Cookie and tracking data (see Section 5)

We do not collect unnecessary data. If certain information is optional, we make that clear at the point of collection.

3. How We Use Your Data

The data we collect is used to deliver a smooth, secure, and personalised experience on the platform. Specifically, we use your information for:

• Account creation and management — setting up and maintaining your 22ji account
• Identity verification — completing KYC checks to confirm your identity and age (21+), in line with responsible gaming obligations
• Transaction processing — handling deposits and withdrawals in Philippine Peso (PHP) through your chosen payment method
• Customer support — responding to your questions, disputes, or account concerns
• Promotions and communications — sending updates about bonuses, new games, or platform features (only where you have opted in)
• Platform security — detecting and preventing fraud, suspicious activity, or unauthorised access
• Legal and compliance obligations — meeting our responsibilities under applicable Philippine and international data protection regulations
• Platform improvement — analysing aggregate usage patterns to improve load times, game selection, and the overall user experience

We process your data based on legitimate interest, contractual necessity, legal obligation, or your explicit consent — whichever applies to the specific processing activity.

4. When We Share Information

22ji does not sell or rent your personal data to outside companies. However, we do share limited information with certain trusted parties when necessary to operate our platform:

• Payment processors — third-party providers that facilitate your deposits and withdrawals in PHP; they receive only the transaction data required to complete a transfer
• Identity verification services — providers that help us confirm your identity and age during the KYC process
• Technology and infrastructure partners — cloud hosting and data centre providers who maintain our platform under strict confidentiality agreements
• Game providers — software developers whose games are available on 22ji may receive anonymised gameplay data for technical purposes
• Legal and regulatory bodies — when required by law, court order, or to protect the safety and rights of our users and platform

All third parties we engage are required to handle your data securely and only for the purposes we specify. We do not authorise them to use your data for their own marketing activities.

5. Cookies & Tracking Technologies

Like most websites, 22ji uses cookies and similar tracking technologies to make the platform work properly and to understand how our users interact with it. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies — required for basic functions like keeping you logged in during a session or loading your account settings
• Performance cookies — help us understand which pages or games load slowly, so we can fix them
• Analytics cookies — aggregate and anonymised data on how users navigate the site, used to improve our platform layout and content
• Preference cookies — remember your settings, such as preferred language or notification preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of some parts of the platform. We do not use third-party advertising or retargeting cookies.

6. Data Retention

We keep your personal data for as long as your account remains active or as long as needed to deliver our services to you. When you close your account, we retain certain data for a limited period afterward to:

• Comply with legal and regulatory requirements
• Resolve any outstanding disputes or fraud investigations
• Maintain accurate financial and transaction records

Once the required retention period has passed and there is no further legal basis for holding your data, we will securely delete or anonymise it. If you have questions about how long we retain specific types of data, you may contact us directly.

7. Your Rights

As a user of 22ji, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct any inaccurate or incomplete information
• Deletion — request that we delete your personal data, subject to legal and regulatory obligations
• Restriction — ask us to limit how we use your data in certain circumstances
• Objection — object to our processing of your data where we rely on legitimate interest as our legal basis
• Portability — receive a copy of your data in a structured, machine-readable format where applicable
• Withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team using the email listed in Section 11. We aim to respond to all data requests within 30 days.

8. Data Security

We take the security of your personal information seriously. Our platform uses SSL/TLS encryption for all data transmitted between your device and our servers. Access to personal data is restricted to authorised staff only, on a strict need-to-know basis.

Our systems are monitored around the clock for unusual activity. We maintain regular security assessments and follow industry best practices to protect your account from unauthorised access, data breaches, or misuse.

You also play a role in keeping your account secure. We recommend using a strong and unique password, enabling OTP verification, and logging out after each session — especially when using a shared or public device.

While we implement robust security measures, no online platform can guarantee absolute security. If you ever notice suspicious activity on your account, contact us immediately.

9. Minors & Age Policy

22ji is strictly for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. Identity verification and KYC checks are in place precisely to confirm that all users meet this minimum age requirement.

If we become aware that personal data has been collected from a minor without parental consent, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered on our platform are encouraged to contact us right away.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify registered users via email or a prominent notice on the platform.

The date at the top of this page always reflects when the policy was last revised. Continuing to use 22ji after any updates have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.

11. Contact Us

If you have questions, concerns, or requests related to your personal data and privacy, our team is ready to assist you. You can reach us at:

• Email: [email protected]
• Platform: Visit our Platform page for more information on how to get in touch.

We take all privacy-related inquiries seriously and will get back to you as quickly as we can, typically within a few business days.